Resolving Conflict

Where there are people, there is conflict. We all bring our different values, perspectives and needs to the office and they often clash with those of our colleagues. Left unchecked, conflicts brew and can lead to animosity. Teamwork can break down, morale drops, and...

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Thomas Kilmann Accommodating Conflict Mode

The opposite of competing, there is an element of self-sacrifice when accommodating to satisfy the other person. While it may seem generous, it could take advantage of the weak and cause resentment. You can use accommodating when you really don’t care a lot about the...

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Thomas Kilmann Avoiding Conflict Mode

Those who avoid conflict tend to be unassertive and uncooperative while diplomatically sidestepping an issue or simply withdrawing from a threatening situation. Use this when it is safer to postpone dealing with the situation or you don’t have as great a concern about...

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Thomas Kilmann Compromising Conflict Mode

This style aims to find an expedient, mutually acceptable solution that partially satisfies both parties in the conflict while maintaining some assertiveness and cooperativeness. “This style is best to use when the outcome is not crucial and you are losing time; for...

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Thomas Kilmann Collaborating Conflict Mode

A combination of being assertive and cooperative, those who collaborate attempt to work with others to identify a solution that fully satisfies everyone’s concerns. In this style, which is the opposite of avoiding, both sides can get what they want and negative...

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Thomas Kilmann Competing Conflict Mode

Those who compete are assertive and uncooperative and willing to pursue one’s own concerns at another person’s expense. Using this style works when you don’t care about the relationship but the outcome is important, such as when competing with another company for a...

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Thomas Kilmann Conflict Model Explained

Though conflict is a normal and natural part of any workplace, it can lead to absenteeism, lost productivity, and mental health issues. At the same time, conflict can be a motivator that generates new ideas and innovation as well as leads to increased flexibility and...

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Leader as Visionary

Some of the world's greatest leaders are considered visionary. Steve Jobs with Apple, Sheryl Sandberg with Facebook, Jeff Bezos with Amazon. Some people would say that's an expected quality for a leader, but in many ways, it's also the most difficult. Having vision...

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Leader as Ambassador

Most of the roles played by leaders involve communication, strategizing, and knowledge acquisition within the organization. However leaders can also benefit from having the ability to communicate and contribute externally as representatives of their teams or...

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