Resolving Conflict

Where there are people, there is conflict. We all bring our different values, perspectives and needs to the office and they often clash with those of our colleagues. Left unchecked, conflicts brew and can lead to animosity. Teamwork can break down, morale drops, and...

Thomas Kilmann Accommodating Conflict Mode

The opposite of competing, there is an element of self-sacrifice when accommodating to satisfy the other person. While it may seem generous, it could take advantage of the weak and cause resentment. You can use accommodating when you really don’t care a lot about the...

Thomas Kilmann Avoiding Conflict Mode

Those who avoid conflict tend to be unassertive and uncooperative while diplomatically sidestepping an issue or simply withdrawing from a threatening situation. Use this when it is safer to postpone dealing with the situation or you don’t have as great a concern about...

Thomas Kilmann Compromising Conflict Mode

This style aims to find an expedient, mutually acceptable solution that partially satisfies both parties in the conflict while maintaining some assertiveness and cooperativeness. “This style is best to use when the outcome is not crucial and you are losing time; for...