Manager as Coach: The Ladder of Inference

Introduction Have you ever found yourself wondering at how someone else interpreted something you said or did, and added a meaning to it that you had never intended, or even considered? Or perhaps you have found yourself enraged by someone’s comment or action, and...

Manager as Coach: Questioning Skills

Overview Gathering information is a basic human activity; we use information to learn, to help us solve problems, to aid our decision making processes and to understand each other more clearly, especially as managers with teams. Questioning is the key to gaining more...

Manager as Coach: Coaching Skills – Part I

Overview What are the essential skills that a manager needs to coach their team? This blog will explore some key skills that you as a manager, can learn and utilize with your team. We feel it is important for all leaders to understand the basics of coaching. If you...